Privacy Policy

Last updated: June 2026

Upscale Painting & Decorating (ABN 17 615 057 531) (“Upscale Painting & Decorating”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you interact with us, including through our website at upscalepainting.com.au.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your information to us, you consent to your personal information being handled as set out in this policy.

What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. Examples include your name, address, telephone number and email address.

What information we collect

The personal information we collect depends on how you interact with us. It may include:

• Your name
• Your email address
• Your phone number
• Your residential, postal or job-site address
• Details about the property and the work you are enquiring about
• Any information you choose to include in an enquiry, quote request, review or other communication with us
• Technical information collected automatically when you visit our website, such as your IP address, browser type, device information, the pages you view and how you arrived at our site

We do not generally collect sensitive information (such as health or financial information). If we ever need to collect sensitive information, we will ask for your consent first, unless we are otherwise permitted by law.

How we collect your information

We collect personal information in a number of ways, including when you:

• Complete a contact form, quote request form or booking form on our website
• Call us or send us an email or text message
• Engage us to carry out painting or decorating work
• Interact with us on social media, such as Facebook or Instagram
• Leave a review or provide feedback
• Browse our website (through cookies and similar technologies, described below)

Wherever it is reasonable and practicable to do so, we will collect your personal information directly from you. In some cases we may collect information about you from third parties, such as referral sources or online advertising platforms.

Why we collect and use your information

We collect, hold and use your personal information so that we can:

• Respond to your enquiries and provide quotes
• Arrange, schedule and carry out painting and decorating services
• Communicate with you about your job or enquiry
• Process payments and keep records of our dealings with you
• Provide warranty support and follow-up service
• Improve our website, services and customer experience
• Send you information about our services where you have agreed to receive it, or where it is otherwise permitted by law
• Comply with our legal and regulatory obligations

If you do not provide the information we ask for, we may not be able to provide a quote or carry out the work you have requested.

Cookies, analytics and online tracking

Our website uses cookies and similar technologies to help it function correctly and to understand how visitors use the site. A cookie is a small data file stored on your device.

We use third-party services, including Google Analytics and Google Ads, to measure website traffic, understand visitor behaviour and assess the performance of our advertising. These services may collect information such as your IP address, the pages you visit and your interactions with our ads. This information helps us improve our website and reach people who may be interested in our services.

We may also use advertising and remarketing tools provided by Google and social media platforms such as Meta (Facebook and Instagram). These tools may use cookies to show you our ads on other websites and platforms after you have visited our site.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how our website works for you. You can also opt out of personalised Google advertising through Google’s Ads Settings.

Disclosure of your information

We do not sell your personal information. We may disclose your personal information to:

• Our employees, contractors and subcontractors who help us deliver our services
• Third-party service providers who support our business, such as website hosting, IT, email, payment processing, analytics and advertising providers
• Suppliers where necessary to complete your job, such as paint suppliers
• Professional advisers, such as accountants and lawyers
• Government agencies, regulators or law enforcement where required or authorised by law

We take reasonable steps to ensure that any third party who handles your personal information on our behalf is bound to protect it in line with the Australian Privacy Principles.

Overseas disclosure

Some of the third-party providers we use, including Google and Meta, store and process data on servers located outside Australia, including in the United States. Where your personal information is disclosed to or stored by an overseas provider, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Direct marketing

From time to time we may use your personal information to send you information about our services that may be of interest to you. We will only do this where you would reasonably expect it or where you have consented.

Every marketing communication we send will include a way to opt out. You can also ask us to stop sending you marketing material at any time by contacting us using the details below, and we will action your request promptly.

Security of your information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure storage, restricted access and the use of reputable service providers.

While we take reasonable care to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by law. When we no longer need your information, we take reasonable steps to securely destroy or de-identify it.

Accessing and correcting your information

You have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We will respond within a reasonable period. In most cases there is no charge for making a request, although we may need to verify your identity before we provide access. If we are unable to give you access or make a correction, we will let you know why in writing.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate and respond to you within a reasonable period.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

Links to other websites

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The current version will always be available on our website, and the “Last updated” date at the top shows when it was last revised. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy, or if you would like to access, correct or make a complaint about your personal information, please contact us:

Upscale Painting & Decorating
Phone: 0490 094 862
Email: info@upscalepainting.com.au
Address: Seabridge House, 70/377 Kent St, Sydney NSW 2000